Privacy Policy
Last Updated: September 18, 2026 • Effective Immediately
Welcome to Mega Ecomm (“we,” “our,” or “us”), operated by Megascale. This Privacy Policy outlines our transparent commitment to safeguarding the personal and commercial data entrusted to us by merchants, storefront visitors, and enterprise partners when using our operating platform, APIs, and services.
1. Information We Collect
We collect information to provide, secure, and optimize commerce workflows across sales channels:
- Merchant Account Details: Name, business email, billing address, phone number, GSTIN/tax identification, and password credentials upon account registration.
- Commerce & Catalog Data: Product SKUs, variants, prices, inventory quantities, images, warehouse locations, and operational supplier purchase orders.
- Order & Fulfillment Streams: Customer shipping addresses, contact numbers, order items, transaction IDs, courier tracking numbers, and delivery statuses synchronized via marketplace and storefront webhooks.
- Technical & Telemetry Data: IP addresses, browser types, session timestamps, device identifiers, and system API latency logs used for diagnostics and platform reliability.
2. How We Use Your Information
All data collected is utilized solely for operational commerce functionality:
- Synchronizing real-time inventory levels across your storefront and connected marketplaces to eliminate stockouts.
- Automating order routing, courier manifest printing, and AWB generation.
- Executing predictive analytics, contribution margin calculations, and inventory velocity forecasting.
- Detecting fraudulent checkout attempts and high-risk Return-To-Origin (RTO) cash-on-delivery orders.
- Providing 24/7 technical customer support, service updates, and billing statements.
3. Data Security & Encryption Standards
We enforce enterprise-grade security controls to protect merchant information against unauthorized access, loss, or alteration:
All databases and backups are encrypted at rest using industry-standard AES-256 encryption keys.
Every API call, webhook stream, and merchant console session is protected by TLS 1.3 SSL protocols.
We do not sell, rent, or monetize your store data or customer records to third-party advertisers or data brokers under any circumstances.
4. Third-Party Service Integrations
To deliver multi-channel fulfillment, our platform communicates with authorized third-party APIs based on your configuration:
- Logistics Partners: Delhivery, Shiprocket, Blue Dart, DTDC (for AWB creation and delivery updates).
- Payment Gateways: Razorpay, Stripe, Cashfree (for secure tokenized payment settlement verification).
- Marketplaces & Storefronts: Shopify, Amazon SP-API, WooCommerce (for 2-way catalog and order synchronization).
5. Data Retention & Merchant Control
Merchants retain full ownership of their data. You may request catalog exports, complete historical order logs, or permanent deletion of your account and related records at any time by contacting our data protection team.
6. Contacting Our Privacy Officer
For inquiries, compliance verifications, or data privacy requests, please reach out to: